Terms and conditions
Welcome to Shalom Pilates and Physio! By accessing this website, you agree to comply with and be bound by the following terms and conditions of use:
1. Accuracy of Information: The content of this website is for general information purposes only. We strive to ensure that all information provided is accurate and up-to-date, but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is strictly at your own risk.
2. Personal Responsibility: The use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements. We recommend consulting a qualified healthcare professional before beginning any new exercise program or treatment.
3. Medical Disclaimer: The content of this website, including any advice, exercises, or treatments described, is not intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.
4. Appointment and Cancellation Policy:
Appointments for physiotherapy or pilates sessions are subject to availability. We strive to accommodate all appointment requests but reserve the right to refuse or reschedule appointments based on therapist availability or other circumstances.
At Shalom Pilates and Physio, we value your commitment to your health and the appointments you schedule with us. To ensure smooth operations and accommodate all our clients effectively, we kindly request adherence to the following cancellation policy:
Rescheduling: We ask that you provide at least 24 hours notice if you need to reschedule your appointment or class.
Cancellation Fees: To cancel an appointment, please notify Shalom Pilates and Physio at least 12 hours prior to the scheduled appointment or class. Failure to do so will result in the following fees:
Cancellations made with less than 12 hours notice will incur a 50% appointment/class cost.
Cancellations made with less than 2 hours notice, or failure to attend, will result in a 100% appointment/class cost.
Class Packs: If you have purchased a class pack and miss a class within the cancellation window, it will be deducted from your remaining classes.
Non-payment: Refusal to pay cancellation costs may result in our discretion to refuse further class bookings and appointments until the outstanding costs are settled.
Rescheduling Instructions: You can reschedule your bookings via your confirmation email or your profile. If you anticipate being unable to attend within the 12-hour cancellation window, please contact us promptly to inform us.
5. Privacy: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using this website, you consent to the processing of your personal data as described in our Privacy Policy.
6. Copyright: This website and its content are copyright of Shalom Pilates and Physio. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited, except with our express written permission. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
7. Third-Party Links: From time to time, this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
8. Changes to Terms: We reserve the right to modify these terms and conditions at any time. Changes will take effect immediately upon posting on the website. Your continued use of the website after any such changes constitutes your acknowledgment and acceptance of the modified terms and conditions.
9.Pricing
At Shalom Pilates and Physio, we are committed to providing transparent pricing for our services. Our current prices are displayed on our website and reflect our dedication to offering quality care and instruction. Please note that prices for our services may be subject to occasional adjustments due to factors such as inflation, operational costs, or changes in service offerings.
Notification of Changes
Any changes to our pricing structure will be promptly communicated and updated on our website. We aim to notify our clients in advance of any modifications to ensure transparency and provide ample time for awareness. Your understanding in this matter is greatly appreciated as we strive to maintain the highest standards of service and value.
Right to Change Prices
Shalom Pilates and Physio reserves the right to adjust prices for services at our discretion. We continually assess our pricing to align with industry standards and maintain the quality of our offerings. Rest assured, any changes made will be communicated clearly and effectively to our valued clients.
By using this website, you agree to these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our website.
Privacy Policy
At Shalom Pilates and Physio, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services.
**Information Collection**
We may collect personal information from you when you visit our website, book an appointment, or participate in our classes. This information may include:
- Contact information (such as name, email address, phone number)
- Demographic information (such as age, gender)
- Health information relevant to your physiotherapy or pilates treatment
**Use of Information**
The personal information we collect is used to:
- Provide and personalize our services to meet your individual needs
- Communicate with you, including appointment reminders and updates
- Process payments and manage your account
- Improve our website and services based on your feedback and usage patterns
- Comply with legal and regulatory requirements
**Disclosure of Information**
We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
**Security**
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
**Your Consent**
By using our website and services, you consent to our Privacy Policy.
**Changes to Privacy Policy**
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be indicated at the top of the page. You are encouraged to review this Privacy Policy periodically for any changes.
**Contact Us**
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us at info@shalompilates.com.au
Thank you for trusting Shalom Pilates and Physio with your personal information. We are committed to protecting your privacy and providing you with exceptional care.